UX WORK
Systems that hold under pressure
UX WORK
Systems that hold under pressure
Six case studies across healthcare, identity, enterprise tooling, and platform design. Each one an intricate system that needed to become a clear experience.
One Account, One Profile
Using identity infrastructure to unlock candidate data for 100M+ users.
↑ 90%
adoption rate
Closing the Door Carefully
Deprecating phone-number-only accounts for 2M+ users without burning trust.
↓ $10k
reduction in monthly costs
One Size Does Not Fit All
Restructuring Indeed's segmentation platform to unlock 30× experimentation.
↓ 70%
consolidation of required tools
Charting a Clearer Path
Rebuilding an overwhelming EHR experience for 8,000+ clinicians.
↑ 25%
increase in user satisfaction
Less Friction, More Flow
Simplifying mainframe scheduling to improve team velocity.
0 → 1
UX practice introduced | evidence replaced opinion
Designing from Zero
The first human-facing interface for IBM z15's data governance engine.
0 → 1
backend capability to usable enterprise product